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Voom Casino: The Evening Your Withdrawal Waits for a Check

A licensed operator has to know who it pays, so we confirm your identity within 68 hours of receiving your documents.

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Malta Gaming AuthorityLicensed MGA/B2C/328/2009, regulated since 2009

The Short Version

What Passing The Check Unlocks

Worth a look the moment your withdrawal page asks for documents, or before you deposit.

Operator

Voom Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/328/2009

Checking time

68 hours

Required by

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

The Check Run

How Do I Get Through This in One Pass?

After these four moves you will have sent a clean file and know what to watch.

The Tab Inside Your Account

Once you log in, the account area holds a verification tab; open it and read which of the three papers it names for you right now.

Both Sides, Flat and Lit

Photograph both sides of your identity document on a plain surface, with all four corners inside the frame and no glare from a lamp.

Name and Method Together

Send a screenshot or statement that carries your name and the payment method you used, so the deposit can be matched to you.

The 68-Hour Window

Files go to [email protected] and are checked within 68 hours; watch your inbox for a request to retake one blurred page.

Fewer Retakes

Not What You Earn, Just Who You Are

This table settles which paper proves what, so you send the right copy once.

Proof of identity

ConfirmsYou are the named person

Must showPhoto page, all corners, clear text

Proof of address

ConfirmsWhere you live now

Must showYour name and full address, recent

Payment method confirmation

ConfirmsThe money came from you

Must showYour name and the method used

When Your Document Comes Back

Keep Every Corner in Frame. A corner cut off, a glare across the photo or a thumb over the text leaves the checker unable to confirm the details, so the file comes back. Lay the document flat and fill the frame Photograph all four edges and the corners

A Photo Beats a Capture Every Time. Screen captures lose the security marks and fine print that a live photograph shows, so the checker cannot treat them as proof. Photograph the physical paper, not your screen Turn the room light on before you shoot

From Stale Paper to Current Proof. An address paper older than the usual window no longer proves where you live now, so the checker asks for something recent. Send a bill from the past few months Check the issue date before uploading

When the Money Question Lands

Since 2009 the licence Voom Casino Ltd. holds from the Malta Gaming Authority has required this step. Asking where funds came from is routine AML work, applied to many players, and it says nothing about your honesty.

Depending on your answer, the checker may request one or two of the following.

Recent payslips or an employment letter
Bank statement showing incoming salary
Tax notice or an income summary
Sale contract for a large asset
Pension or benefit award letter

When It Starts

When Does the Casino Ask for Papers?

Read this before you add a card or send a withdrawal request, so nothing stalls

New Card, New Check

Adding a fresh card or wallet means the payment route is new to us, so a payment method confirmation is requested to tie it to you.

Raise It, Then Verify

A higher deposit ceiling changes how much can flow through your account, so proof of identity is collected before the new limit applies.

The Very First Cash-Out

Money leaving the account is the point where the licence demands a completed check, so identity, address and payment papers are gathered then.

Why Do Details Differ?

Different spelling or another address between your profile and the paperwork stops the match, so a corrected copy or a short explanation is asked for.

Clear Answers

What Do Players Ask About the Check?

Read this after a mail from the checks team, or the night before you send papers.

Why does the casino ask about where my money came from?+

It is a routine duty the Malta Gaming Authority places on every licensed operator in the fight against money laundering. Nothing is being alleged against you, and the same request goes to thousands of ordinary players. Answering it plainly is the fastest way to close it.

Will I need to send the same papers a second time?+

Usually not, since files that pass are kept on record and future withdrawals move without them. Repeat requests appear when a document has expired, a payment method has changed, or a fresh source of funds review is due. Sending sharp, full-page copies the first time prevents most of that.

Which regulator licenses Voom Casino and under what number?+

Voom Casino Ltd. holds permit MGA/B2C/328/2009 issued by the Malta Gaming Authority, and the company sits on Spinola Road, St Julian's. That permit is the reason identity checks, address checks and payment checks are not optional. Games are also tested by Gaming Laboratories International and SIQ.

Can the check come before I ever try to withdraw?+

Yes. The permit obliges the casino to know who is playing, so the checks are due at the latest before the first withdrawal, and they may be requested sooner, at registration or after the first deposit. Arriving at the cashier with everything already cleared is quicker than arriving empty-handed.

Are the documents I upload kept secure?+

Everything you send travels and rests behind 128-bit SSL encryption, the same standard banks use. Access inside the company is limited to the team that clears checks, and the data is handled under privacy rules rather than passed around. Data questions go to [email protected].

How long does the review take once I send everything?+

The team works to 68 hours, counted while your file is complete. Blurred edges or missing pages restart that clock, because a reviewer has to come back to you. Files sent to [email protected] in one message tend to clear well inside the window.