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Voom Casino Contact Channels and Hours

Chat, e-mail or call Voom Casino support any hour of any day, and a person answers within minutes.

Talk to support Licensed and verified since 2009

Paid today

400,083 A$

7,131 Playing now

Malta Gaming AuthorityLicensed MGA/B2C/328/2009, regulated since 2009

Fast withdrawalsAverage payout in 4 minutes, up to A$52,000 per transaction

Data protection128-bit SSL encryption, audited by Gaming Laboratories International

Certified outcomes, zero house interference

Skip the e-mail, start the chat

Every Voom Casino channel runs around the clock, so slow replies never hold up a deposit or a withdrawal.

Minutes, not hours

Best when you want an answer while the screen stays open. Chat answers in about three minutes, every hour of the day and night.

Start chat

Your matter in writing

Send the details to [email protected] and expect a reply within two hours. Suits documents and anything that needs a written record.

Write to us

Voice support line

Call +61 2 8678 9995 (AEST) for a spoken answer in about three minutes. Best for payment blocks and anything hard to explain in text.

Call now

Local help

Contact Voom Casino from Australia

Voom Casino runs a Sydney number and an Australian clock alongside its Malta licence, so help fits your day.

How to reach us

Australian phone+61 2 8678 9995

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Licence

RegulatorMalta Gaming Authority, MGA/B2C/328/2009

Problem gambling help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Certified outcomes, zero house interference

Take your complaint up the chain

Our written complaints address exists so no question stays answered with a no.

A written record you keep

Start with the support line that handled your issue, then write the full story to [email protected] with your account email and any chat reference. Every message lands in a logged queue.

How long until a decision?

A complaint handler reviews the log and replies with a decision and the reasons behind it. Expect a reply inside two hours, the same e-mail standard as our support desk.

Second review by a senior handler

Disagree with that outcome and you can ask for a second look. A senior reviewer reopens the case, checks the evidence again and answers in writing with a final position.

Still unhappy after our reply?

Voom Casino answers last at the Malta Gaming Authority, the regulator behind MGA/B2C/328/2009. If our final reply still leaves you short, send the same file there.

Direct lines

Voom Casino routes each question before it lands

Voom Casino sorts mail by topic before it arrives, so a labelled message skips the forwarding queue and reaches the right team.

Account

General support[email protected]

Verification and KYC[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy and data[email protected]

Business and partnerships[email protected]

Hours at a glance

Hours and reply times for every line

After this table you will know which line answers fastest at the hour you are in.

Live chat

Chat opening hours24/7 support

Chat first reply3 minutes

Clock used hereAEST

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

Australian phone+61 2 8678 9995

Phone waiting time3 minutes

Independent gambling support services

Betting stops being fun when it starts costing sleep, money or people. Independent organisations listed here work outside the casino, answer in confidence and cost nothing, and they speak to Australians every day about exactly this.

Gambling Help Online. Offers free online counselling, self-help tools and a 24/7 chat for anyone in Australia worried about their betting.

Lifeline Australia. Runs a crisis line for people in distress, including those whose gambling has left them feeling there is no way out.

BetStop National Self-Exclusion Register. Lets you block yourself from licensed betting operators across Australia through one national register.

Checking who runs this

See who holds the licence

Useful the moment a payment, a bonus or a complaint needs a named company behind the screen.

Company

Legal nameVoom Casino Ltd.

Company numberC-59468 (Malta)

Registered addressSpinola Road, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/328/2009

Written contact

Support e-mail[email protected]

Faster help with the account facts on hand

Have these five items close so the first reply can solve rather than ask.

Your account email address
Transaction reference or payment time
Screenshot of the screen in question
Full name on the account
A short line on what happened

Five straight answers

Get your answers straight here

Useful when the clock says one thing and you need to know whether anyone is listening.

trustIs anyone actually there at 3am AEST?+

Someone answers at any hour, every day of the week, including public holidays. Live chat and the phone line both run around the clock, and e-mails land in a queue that keeps moving overnight. Times are quoted in AEST, so adjust for your state.

trustWhat do I need to hand before I get in touch?+

Have your registered e-mail address ready and the last few digits of a payment method you used. Reference numbers from a deposit or withdrawal speed things up. Staff will never ask for your password, and anyone who does is not from Voom Casino.

trustWhat if I want to check who is behind the site?+

Voom Casino Ltd. trades under the Malta Gaming Authority licence MGA/B2C/328/2009, held since 2009. That regulator polices how the site is run, holds the operator to fair play and handles unresolved disputes. Company number C-59468 (Malta) sits on the same register.

trustWhat happens when I shut my account for good?+

Once a closure request is confirmed, you lose access to the account and any pending withdrawal is still paid to you. Ask about reopening later and staff will explain what is possible. If gambling has become a problem, self-exclusion through BetStop is the stronger step.

trustHow long until I get an answer in my own language?+

Chat and e-mail replies arrive in English, German, Finnish and Norwegian, and the phone line is staffed in the same set. An answer in English is always available, so nobody in Australia is left waiting for a translation.